Shipping policy
Shipping Policy
Last Updated:01.01.2026
Thank you for shopping with My store. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 7–14 business days after payment has been received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer.
Shipping Times
As a dropshipping business, products may be shipped directly from our suppliers and fulfillment partners.
Estimated delivery times:
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South Africa: 7–14 business days
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International Orders: 10–15 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before payment is completed.
From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking instructions.
Please allow 2–5 business days for tracking information to become available.
Delays
While we work hard to ensure timely delivery, delays may occur due to:
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Customs inspections
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Courier service disruptions
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Weather conditions
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Public holidays
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High seasonal demand
We are not responsible for delays caused by circumstances beyond our control.
Lost or Missing Packages
If your package has not arrived within the estimated delivery period, please contact us at nmbronnenterprises01@gmaul.com.
We will work with the shipping carrier and supplier to investigate the issue and assist in finding a resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, we may not be able to offer a refund or replacement.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged item and packaging.
We will review the claim and arrange a replacement or refund where appropriate.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Contact Us
If you have any questions regarding shipping, please contact us:
Email:nmbronnenterprises01@gmail.com
Store Name: My store